The GMCTF Quality Framework

Background

This quality framework has been created and developed by the Greater Manchester Community Transport Operators’ Forum (GMCTF).
The quality standards contained within the framework are an addition to the GMCTF’s existing annual monitoring and evaluation framework. Quality standards have been chosen which:

  1. Support the development of a professional and accountable CT sector
  2. Are appropriate to the legal and practical framework of the CT sector
  3. Encompass and reflect the good practice guidance from the Charity Commission publication ‘The Hallmarks of an Effective Charity’
  4. Incur a minimal extra administrative burden and are not dependent on operators having any one particular software package
  5. Are provided at no cost to GMCTF members

About the Quality Framework

Structure

Activities & processes (designed to cover every aspect of CT operations) are divided into six main categories.
Each category is subdivided to show:

  1. a set of quality indicators
  2. the evidence required to prove attainment of the indicator(s).

Those standards which relate to legal duties are highlighted.
The framework also references each quality indicator to the relevant element of the Charity Commission “Hallmarks”.

Marking

All quality indicators are considered essential. However, failure to comply with a legal duty is regarded much more seriously and will require immediate rectification to maintain accreditation. For further details, please see “Compliance & Enforcement”.
Accreditation will not be awarded to an organisation that cannot provide evidence of complete compliance.

 

The Quailty Framework and GMCTF membership

CTOs are required to participate in the annual Monitoring & Evaluation (M&E) data collection exercise in order to become a member of the GMCTF. Data will provide evidence that they meet with or exceed the indicators set out.
Membership of the GMCTF is available to CT operators in two tiers.

Full membership

Full membership is designed for Community Transport Operators (CTOs) that can supply evidence to prove compliance with all quality standards.

Full members will be required to participate in the annual Monitoring & Evaluation data collection exercise in order to become a member of the GMCT Forum.

The data collected will provide evidence that they meet with or exceed the indicators set out in the quality framework.

Basic membership

Basic membership is designed for CTOs that comply with minimum requirement of the Monitoring & Evaluation framework, and which are working towards full compliance with Quality Standards.

More information for CT Operators

Copies of the Quality Framework are available for use by bona fide community transport operators based in, and operating in, the United Kingdom.

For more information, send an email to the Forum, with details of your organisation.